Refund Policy

A legal disclaimer

Dancin’ Stars – Refund & Cancellation Policy

By registering for classes, competitive programs, camps, workshops, private lessons, events, or studio rentals, customers acknowledge that they have been provided access to Dancin’ Stars’ Refund & Cancellation Policy and agree to its terms, subject to applicable laws.

All payments, deposits, registration fees, tuition fees, competition fees, costume fees, and other applicable charges are subject to the refund and cancellation conditions outlined in our official policy and the relevant registration or booking agreement.

Dancin’ Stars maintains a general no-refund policy and may offer studio credits at management's discretion. This policy does not apply where a refund or cancellation right is required by law.

Failure to attend scheduled classes, rehearsals, competitions, or events does not automatically release customers from payment obligations or entitle them to refunds, except where otherwise required by law.

Dancin’ Stars reserves the right to make reasonable modifications to schedules, instructors, programs, and studio operations. Any such changes will be managed in accordance with applicable contractual obligations and consumer protection laws.

Dancin’ Stars reserves the right to review refund requests individually and approve exceptions at its discretion, provided that doing so does not restrict any customer's statutory rights.

Dancin’ Stars may update its Refund & Cancellation Policy without prior notice for future registrations and purchases. Any updates will not retroactively affect existing contractual rights or legally protected consumer rights.

Nothing in this disclaimer or the Refund & Cancellation Policy is intended to exclude, restrict, or override any rights or remedies available to consumers under the Business Practices and Consumer Protection Act (British Columbia) or other applicable Canadian laws.

Acknowledgement

By completing a registration, booking, or purchase, customers confirm that they have read, understood, and agreed to the applicable terms and conditions of Dancin’ Stars, including its Refund & Cancellation Policy, where those terms have been properly disclosed and accepted.

Refund and Policies

Refund, Cancellation & Credit Policy

Effective Date: September 1, 2026

At Dancin’ Stars, we are committed to providing quality dance education and maintaining a fair and transparent payment policy. By registering for classes, programs, competitions, events, or studio rentals, customers acknowledge and agree to the following terms, subject to applicable laws in British Columbia.

1. General Refund Policy

All payments made to Dancin’ Stars are considered final and non-refundable, except where a refund is required by applicable law or expressly approved by studio management.
Dancin’ Stars generally offers studio credits instead of monetary refunds, subject to the terms outlined below.
Credits are non-transferable, have no cash value, and may only be applied toward eligible future Dancin’ Stars services, except where otherwise required by law.
Refunds or credits will not ordinarily be issued for missed classes, personal scheduling conflicts, vacations, changes in interest, or voluntary withdrawal.
Any exception to this policy must be approved in writing by Dancin’ Stars management.

2. Registration Fees & Monthly Tuition

Registration fees are non-refundable once registration has been processed, except where otherwise required by law.
Monthly tuition reserves a student's place in their enrolled class or program.
No refunds, prorated tuition adjustments, or credits will ordinarily be issued for missed classes, late attendance, vacations, or personal absences.
Students who choose to withdraw during a billing period are not automatically entitled to a refund for unused classes, subject to applicable cancellation rights.
Withdrawal requests must be submitted in writing to dancinstarsbc@gmail.com.
Failure to attend classes does not constitute official withdrawal or automatically cancel scheduled payments.
Any outstanding balance for services already provided remains payable.

3. Competitive Dance Programs

Competitive program fees, choreography fees, rehearsal fees, and competition entry fees are generally non-refundable once the applicable services have been provided or expenses have been committed.
Students withdrawing from a competitive team may remain responsible for non-recoverable costs already incurred on their behalf, subject to their registration agreement and applicable law.
Competition entry fees are non-refundable once submitted to the competition organizer, unless a refund is obtained or otherwise required by law.
If a dancer cannot attend a competition, the family may still be responsible for the dancer's entry fee when required to maintain the group's registration.
Changes in competition schedules, venues, or participation requirements do not automatically entitle families to a refund.
Any additional charges must be consistent with the student's registration agreement and disclosed payment terms.

4. Costume Fees & Special Orders

Costume fees are generally non-refundable once costumes have been ordered, purchased, customized, or production has begun.
Families remain responsible for authorized costume purchases even if a student subsequently withdraws from the program.
Special-order items, personalized merchandise, and custom-made costumes cannot ordinarily be returned or exchanged.
Defective, incorrect, or undelivered items will be addressed in accordance with applicable consumer protection laws.

5. Camps, Workshops & Special Events

Registration and payment secure a participant's place in the selected camp, workshop, or event.
Cancellations requested by participants are generally eligible for studio credit rather than a monetary refund, subject to applicable law.
No refunds or credits will ordinarily be issued for missed camp days, late arrivals, early departures, or voluntary non-attendance.
If Dancin’ Stars cancels an event or program, affected customers will be offered an appropriate refund or other remedy as required by law.
Promotional discounts and early-bird offers cannot be applied retroactively unless otherwise advertised.

6. Studio Rentals & Private Bookings

Rental deposits are applied toward the total booking cost and are generally non-refundable for customer-initiated cancellations, subject to applicable law and the signed rental agreement.
Where Dancin’ Stars approves a cancellation credit, the credit may be used toward a future eligible studio rental within 12 months of the original cancellation date, subject to applicable law.
Rental credits are subject to studio availability and cannot be redeemed for cash.
Cleaning and security deposits are separate from rental payments and will be returned when the applicable rental agreement's conditions have been satisfied, less any lawful and documented deductions.
Additional cleaning, damage, or overtime charges may apply where authorized by the rental agreement.

7. Studio-Initiated Cancellations & Schedule Changes

Dancin’ Stars reserves the right to make reasonable adjustments to instructors, class schedules, program locations, and class formats when operationally necessary.
If a class is cancelled, the studio may offer a makeup class, replacement session, or appropriate credit.
If a program is permanently cancelled or cannot be delivered as agreed, refunds or other remedies will be provided where required by law.
Temporary closures caused by emergencies, severe weather, facility issues, or circumstances beyond the studio's reasonable control is not .

8. Payment Processing Fees

Applicable processing and transaction fees will be disclosed before payment is completed.
Any non-refundable processing fees must be clearly identified and comply with applicable law and payment-provider rules.
Where a refund is legally required, Dancin’ Stars will not withhold fees in a manner contrary to applicable law.

9. Refund & Credit Requests

All refund, cancellation, and credit requests must be submitted in writing to dancinstarsbc@gmail.com.
Requests should include the student's or customer's full name, program or booking details, payment date, and reason for the request.
Requests will be reviewed individually by Dancin’ Stars management.
Approval of an exception in one situation does not establish an entitlement to the same exception in future situations.
Approved refunds will ordinarily be returned through the original payment method, where possible.

10. Policy Acknowledgement & Legal Rights

By completing registration, making a booking, or purchasing services, customers acknowledge the Refund, Cancellation & Credit Policy made available at the time of purchase.
This policy forms part of the applicable registration or booking agreement to the extent permitted by law.
Dancin’ Stars reserves the right to update this policy for future purchases and registrations. Changes will not retroactively remove existing contractual or statutory rights.

Dancin’ Stars

7757 Edmonds Street, Burnaby, BC

Email: dancinstarsbc@gmail.com

Phone: 604-524-3516

What includes in the Refund Policy?

At Dancin’ Stars, we believe in providing clear and transparent policies for all our dancers and families. Our Refund & Cancellation Policy outlines the terms and conditions for payments, cancellations, withdrawals, and studio credits.

Our policy covers the following:

Registration Fees: Terms regarding registration payments and non-refundable administrative fees.
Monthly Tuition: Payment obligations, missed classes, student absences, and withdrawal procedures.
Competitive Programs: Competition entry fees, choreography fees, rehearsals, and financial commitments associated with competitive dance.
Costumes & Merchandise: Refund restrictions for costumes, personalized items, and special orders.
Dance Camps & Workshops: Cancellation procedures, registration fees, and credit eligibility for camps, workshops, and special events.
Studio Rentals & Private Bookings: Rental deposits, cancellation terms, cleaning deposits, and rental credits.
Studio Credits: Eligibility, conditions, and applicable redemption periods for credits issued instead of refunds.
Class Cancellations & Schedule Changes: Procedures when classes, programs, or events are cancelled or modified by Dancin’ Stars.

Please Note: All refunds, cancellations, and studio credits are subject to the terms of our full Refund & Cancellation Policy and applicable consumer protection laws.

We encourage all families and customers to review our complete policy before registering or making a payment.

Refund Policy

A legal disclaimer

Refund and Policies

Refund, Cancellation & Credit Policy

Effective Date: September 1, 2026

1. General Refund Policy

All payments made to Dancin’ Stars are considered final and non-refundable, except where a refund is required by applicable law or expressly approved by studio management.

Dancin’ Stars generally offers studio credits instead of monetary refunds, subject to the terms outlined below.

Credits are non-transferable, have no cash value, and may only be applied toward eligible future Dancin’ Stars services, except where otherwise required by law.

Refunds or credits will not ordinarily be issued for missed classes, personal scheduling conflicts, vacations, changes in interest, or voluntary withdrawal.

Any exception to this policy must be approved in writing by Dancin’ Stars management.

2. Registration Fees & Monthly Tuition

Registration fees are non-refundable once registration has been processed, except where otherwise required by law.

Monthly tuition reserves a student's place in their enrolled class or program.

No refunds, prorated tuition adjustments, or credits will ordinarily be issued for missed classes, late attendance, vacations, or personal absences.

Students who choose to withdraw during a billing period are not automatically entitled to a refund for unused classes, subject to applicable cancellation rights.

Withdrawal requests must be submitted in writing to dancinstarsbc@gmail.com.

Failure to attend classes does not constitute official withdrawal or automatically cancel scheduled payments.

Any outstanding balance for services already provided remains payable.

3. Competitive Dance Programs

Competitive program fees, choreography fees, rehearsal fees, and competition entry fees are generally non-refundable once the applicable services have been provided or expenses have been committed.

Students withdrawing from a competitive team may remain responsible for non-recoverable costs already incurred on their behalf, subject to their registration agreement and applicable law.

Competition entry fees are non-refundable once submitted to the competition organizer, unless a refund is obtained or otherwise required by law.

If a dancer cannot attend a competition, the family may still be responsible for the dancer's entry fee when required to maintain the group's registration.

Changes in competition schedules, venues, or participation requirements do not automatically entitle families to a refund.

Any additional charges must be consistent with the student's registration agreement and disclosed payment terms.

4. Costume Fees & Special Orders

Costume fees are generally non-refundable once costumes have been ordered, purchased, customized, or production has begun.

Families remain responsible for authorized costume purchases even if a student subsequently withdraws from the program.

Special-order items, personalized merchandise, and custom-made costumes cannot ordinarily be returned or exchanged.

Defective, incorrect, or undelivered items will be addressed in accordance with applicable consumer protection laws.

5. Camps, Workshops & Special Events

Registration and payment secure a participant's place in the selected camp, workshop, or event.

Cancellations requested by participants are generally eligible for studio credit rather than a monetary refund, subject to applicable law.

No refunds or credits will ordinarily be issued for missed camp days, late arrivals, early departures, or voluntary non-attendance.

If Dancin’ Stars cancels an event or program, affected customers will be offered an appropriate refund or other remedy as required by law.

Promotional discounts and early-bird offers cannot be applied retroactively unless otherwise advertised.

6. Studio Rentals & Private Bookings

Rental deposits are applied toward the total booking cost and are generally non-refundable for customer-initiated cancellations, subject to applicable law and the signed rental agreement.

Where Dancin’ Stars approves a cancellation credit, the credit may be used toward a future eligible studio rental within 12 months of the original cancellation date, subject to applicable law.

Rental credits are subject to studio availability and cannot be redeemed for cash.

Cleaning and security deposits are separate from rental payments and will be returned when the applicable rental agreement's conditions have been satisfied, less any lawful and documented deductions.

Additional cleaning, damage, or overtime charges may apply where authorized by the rental agreement.

7. Studio-Initiated Cancellations & Schedule Changes

Dancin’ Stars reserves the right to make reasonable adjustments to instructors, class schedules, program locations, and class formats when operationally necessary.

If a class is cancelled, the studio may offer a makeup class, replacement session, or appropriate credit.

If a program is permanently cancelled or cannot be delivered as agreed, refunds or other remedies will be provided where required by law.

Temporary closures caused by emergencies, severe weather, facility issues, or circumstances beyond the studio's reasonable control is not .

8. Payment Processing Fees

Applicable processing and transaction fees will be disclosed before payment is completed.

Any non-refundable processing fees must be clearly identified and comply with applicable law and payment-provider rules.

Where a refund is legally required, Dancin’ Stars will not withhold fees in a manner contrary to applicable law.

9. Refund & Credit Requests

All refund, cancellation, and credit requests must be submitted in writing to dancinstarsbc@gmail.com.

Requests should include the student's or customer's full name, program or booking details, payment date, and reason for the request.

Requests will be reviewed individually by Dancin’ Stars management.

Approval of an exception in one situation does not establish an entitlement to the same exception in future situations.

Approved refunds will ordinarily be returned through the original payment method, where possible.

10. Policy Acknowledgement & Legal Rights

By completing registration, making a booking, or purchasing services, customers acknowledge the Refund, Cancellation & Credit Policy made available at the time of purchase.

This policy forms part of the applicable registration or booking agreement to the extent permitted by law.

Dancin’ Stars reserves the right to update this policy for future purchases and registrations. Changes will not retroactively remove existing contractual or statutory rights.

Dancin’ Stars

7757 Edmonds Street, Burnaby, BC

Email: dancinstarsbc@gmail.com

Phone: 604-524-3516

What includes in the Refund Policy?